Refund and cancellation policy

Last updated: 11 August 2026

This policy applies to paid trade marketing engagements with Storage Routehub Trade Marketing, including franchise launch kits, in-store campaign design, retailer relationship programs, and field marketing coordination. It does not cover products, shipping, or online merchandise—we do not sell those through this site.

Eligibility

Refunds are considered when work has not started, when we cancel an engagement we cannot deliver, or when a written scope is materially unmet. Informational website pricing is not an invoice; eligibility is judged against the signed proposal or engagement letter.

Timeframe

Refund requests should be sent in writing to hello@storage-routehub.digital within 14 days of the invoice date or the event giving rise to the request, whichever is later. We confirm receipt within 5 business days.

Full and partial refunds

If we have not begun discovery, planning, or production, you may receive a full refund of fees paid for that unused phase. After work begins, refunds are partial and reflect completed stages (for example brief approved, artwork drafted, field packs issued). Retainer months already delivered are non-refundable.

Non-refundable items

Third-party print or fabrication costs already committed, licensed photography purchased for your campaign, travel booked with your approval, and completed field briefing cycles are non-refundable. Deposits marked non-refundable in your proposal remain so once production calendars are reserved.

Refund process and timing

Email the project name, invoice number, and reason for the request. Approved refunds are processed within 14 business days to the original payment method when possible, or by bank transfer to a Thai account you designate.

Cancellation

You may cancel by written notice. If cancellation occurs more than 10 business days before a scheduled campaign wave or workshop, fees for unfinished future phases are refundable minus any non-refundable costs above. Later cancellations may incur a fee equal to work already performed plus reserved production slots.

Rescheduling

Campaign waves and on-site coordination dates may be rescheduled once without charge if you give at least 7 business days’ notice and we can rebook suppliers. Further changes may adjust fees to cover remobilisation.

Deposits

Projects typically require a deposit to secure start dates. Deposits are applied to the final invoice. Unused deposit balances follow the full or partial refund rules above.

No-shows and delayed inputs

If franchise stakeholders miss agreed briefing calls or withhold assets required to proceed, we may pause the timeline. Fees for reserved time still apply. After 15 business days of missing inputs, we may close the phase and invoice for work completed.

Work already started and purchased materials

Drafts, layouts, scripts, and kits in progress are billed for the portion finished. Printed POS, sampling kits, or other materials ordered with your written approval are payable even if the wider campaign is later cancelled.

Exceptions

If we cannot deliver a confirmed service for reasons within our control, you may choose a full refund of the undelivered portion or a credit toward another service. Statutory rights under Thai consumer law remain unaffected where they apply.

Contact for refund requests

Storage Routehub Trade Marketing, Res 114/1 Soi Suwansawad Rama IV, Thung Maha Mek, Sathon, Bangkok 10120, Thailand. Phone +66 (02) 249 9784. Email hello@storage-routehub.digital.